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FAQs

To apply for a job, please register at the following link: Here

Suppliers shall access TAQA-WS website Welcome to Monaqasa Portal  to register and prequalify through the e-Registration system. Suppliers’ self-registration is completed in three steps:
1- Create Username and password, then complete your company basic information and submit the registration request for TAQA-WS review.
2- Upon acceptance of the Registration request, Pre-Qualification application will be initiated for selected Product/Work Groups, as applicable.
3- Suppliers will be active in the TAQA-WS Commercial Directory once all reviews are completed successfully.
For further details refer to the Registration & Pre-qualification Guidelines and contact registration@taqa-ws.com with any questions.

Suppliers can request clarification regarding floated tenders by emailing supplytenders@taqa-ws.com.

For technical support or issues related to the e-tendering system, please contact monaqasa@taqa-ws.com.

The responsibility for selecting and assigning a contractor/consultant falls within the scope of responsibility of the client/owner.

To Track your application and services status, refer to the same system or platform previously used.

To submit a payment approval request through the CMA system, please refer to the following steps: Payment Approval Request Steps

 

No. TAQA Water Solutions does not provide grease trap maintenance. The commercial license holder is responsible for ensuring that grease traps are cleaned and maintained.

TAQA Water Solutions services can be accessed and applied for electronically through the available service channels, including the TAMM platform. To view all services and access the relevant application links, please visit:

TAQA Water Solutions Services

 

You can submit a complaint, suggestion, or compliment through the following channels:
• By phone: Call the Abu Dhabi Government Contact Center on 800555.
• Online: Submit your feedback through the TAQA Water Solutions Feedback Form 

An official letter from the university addressed to TAQA Water Solutions detailing the students' information (Name, Major), the duration of internship and attaching all required documentations regarding the internship to be sent to workplacement@taqa-ws.com
The student will then be contacted to complete all necessary administrative procedures.

No. TAQA Water Solutions does not provide treated wastewater for irrigation purposes, as this service is not within the scope of the company’s services.

Please note that sewage waste is not for sale.

Sewerage network cleaning service (manholes cleaning, pipe maintenance, replacement of manholes covers) for private facilities and homes is not part of TAQA-WS scope of services. It is the landlords/ house owner responsibility as stated in the procedures and policies of TAQA Water Solutions.

An underground septic tank is a solid concrete tank (impermeable), solid brick, fiberglass, or any other material resistant to leakage or corrosion. It is designed and implemented according to the specifications and standards of TAQA-WS. It is used to collect wastewater generated within premises when the customer is not connected to any of the TAQA Water Solutions networks and the customer is responsible for building, maintaining the tank and safely disposing of the wastewater collected.

Pest and rodent control is not included in the services provided by TAQA Water Solutions.

The disposal or removal of tree roots from manholes is not included in the services provided by TAQA Water Solutions.

TAQA-WS does not provide sewer maintenance to commercial buildings. It falls under the jurisdiction and responsibility of the building owner.

TAQA Water Solutions does not provide sewer maintenance services inside residential houses with random internal subdivisions. This is the owner’s responsibility because the internal extensions do not comply with TAQA Water Solutions standards and specifications.

Internal sewage network maintenance /modification/repair is the responsibility of the home/property owner.

The TAQA-WS logo is a private and exclusive property. Its rights are reserved to the company only and cannot be used for transactions and correspondence with other companies. Violating these laws exposes the user to legal accountability.

A cleanout system is used within the internal sewerage network inside the plot boundary. It includes accessible cleaning points, typically installed using Y-shaped fittings, to allow inspection, cleaning, and removal of blockages from the sewer pipes.
A final inspection chamber shall be provided within the plot boundary, before the connection point to the public sewerage network operated by TAQA Water Solutions, in accordance with the approved standards and details.
TAQA Water Solutions requires inspection chambers within internal sewerage networks to provide access for inspection and maintenance and to facilitate the removal of blockages and the resolution of sewage overflow incidents.
Note: The plot owner is responsible for operating and maintaining the internal sewerage network within the plot boundary.

 

To help maintain the flow of the sewerage network, please refer to: Tips from TAQA Water Solutions.

 

Please be informed that discharging rainwater into sewage networks is prohibited. Therefore, please consult the relevant authority responsible for rainwater disposal.

To obtain a copy of the Avowal of request for No Objection for Building Completion Certificate, please click the link:
Avowal

An official letter must be sent to TAQA-WS, whether it is from an academic, governmental, or other entity. The letter must mention the purpose and the reasons for requesting the information in accordance with applicable laws and regulations.

1. Log in to the TAMM platform
2. Go to Services
3. Select Entities
4. Select TAQA Water Solutions
5. Select Business Accounts
6. Select Create, Review and Manage Your Profile
7. Select Environment & Waste Management
8. Click Request TAQA Water Solutions Appointment
9. Select the appropriate profile from your available profiles.
10. Select the region related to your transaction or inquiry.
11. Complete the required appointment details.
12. Click Submit
Tutorial Video 

Practices that may affect the safety and sustainability of the sewerage network should be avoided, including connecting rainwater drainage to the sewerage network, improper disposal of waste, oils and solid materials, and opening sewerage manholes without the necessary permit. For more information on correct practices, common violations and corrective measures, please refer to the Guidelines for Maintaining Sewerage Networks.

You can submit a sewerage blockage and overflow service request through one of the following channels:
• Online: Submit the service request through the TAMM platform.
• By phone: Call 800555, listen carefully to the automated voice options, and select the region where you are located to proceed with your request.

First Abu Dhabi Bank: AE390354021003150118010

TRN: 100275993200003

The sewerage network is designed for wastewater, not rainwater. Additional stormwater entering the system, particularly during heavy rainfall, may increase pressure on the network and affect its performance and service continuity.

It is any direct or indirect connection that allows rainwater to enter the sewerage network. Examples include connecting a roof downpipe or a rainwater drainage inlet within a property to the sewerage network.

If the location of the rainwater downpipe or drainage outlet is unclear, particularly where connections are concealed or underground, the property's drainage system should be inspected to ensure that rainwater is not being discharged into the sewerage network.
If a connection is found that allows rainwater to enter the sewerage network, it must be corrected by separating the rainwater drainage from the sewerage network in accordance with the approved requirements.
If the incorrect connection is not rectified, a violation may be recorded in accordance with the applicable regulations and requirements, as discharging rainwater into the sewerage network is considered an incorrect connection and a violation.

No. Sewerage manholes must not be opened to drain rainwater, and the sewerage network must not be used as a discharge point for rainwater or accumulated stormwater from basement pumps.

Please avoid direct contact with sewage and report the issue through TAQA Water Solutions’ approved official service channels, or call 800555.
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